Clinics
Montreal
Québec H4A 3L5
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Queen Elizabeth Health Complex offers comprehensive quality radiology services include mammograms, general X-ray & ultrasound services. It also strives to provide Affordable Ultrasound Imaging Services in Montreal.
Submitted by Jing Peng , 2 weeks ago
I had hives. I booked a phone consultation. A secretary and a nurse/assistant called me first. They were very kind. They asked me to send pictures of my skin to an email address so that the doctor could read before talking with me. Then the doctor was 1-hour late. I asked her if she had seen my email. Apparently she hadn't. She hung up the phone and went to read it. After a while she called back and started telling me what medicine she would prescribe, nothing else. It seemed that she wanted to end the consultation as soon as possible. I asked a few questions but according her answers it was clear that she didn't read the email but only looked at the pictures. I was diagnosed as having ringworm, but how could fungus infections be so sensitive to Loratadine? Also my pictures clearly showed that the symptoms were by no means like ringworm. Later the pharmacy called me to confirm the prescribed medicine, but they told me that they had difficulties preparing the medicine and needed to confirm with the doctor. Now it's the next day, I haven't received any follow-up call from the pharmacy.
Submitted by Julius Trujillo , 2 months ago
I went to this hospital on July 17 because I don't have a family doctor. 2 persons with small health problems were admitted before me. When it was my turn, the person who talked to me coud hardly speak French. Even so, I explained my health problem in French and then he refused to receive me. He just gave me a card with a website url and told "Prenez rdv en ligne". The hospîtal was empty, with just medical doctors and nurses in the building so I wanted to take an appointment in that hospital and he told me " faites le en ligne". If you are a French speaker, find another clinic !
Submitted by Debbie Bee , in the last week
This post is about the walk-in clinic and radiology
Appointments for mammograms are available 7 days a week; you can also get bone density x-rays. There's free wifi while you wait, and the staff is friendly and helpful. There's 2 nearby bathrooms and a snack bar too your right as you enter the clinic on Marlowe.
The walk-in clinic on the other hand is a long day of waiting. After providing your reason for being there the first wait to see the doctor could possibly have you waiting for 4 hours, then once you get into the examination room, there's at least another 30 minutes before the doctor appears.
The clinics itself, isn't that clean, and it had a very tired look about the place and it's understaffed. The building houses doctors in various fields of medicine, as well as specialists.
I should add that when I last visited the clinic 5 years ago, the QEHC had a paging service. So that once you took a number, you could go home, and then receive a text, when you're number was close to being called. I'm not sure if a fee was involved.
Submitted by H Levy , 2 weeks ago
I was out for a jog, slipped on a wet leaf & fell. I thought I sprained my ankle badly. Waited until the next morning but it was super swollen so I decided to go to the Queen E since they have an xray machine & I suspected a fracture. I called and was given an appointment. Got there, there were only 2 other people waiting. After an hour and a half the dr sent me for xrays. No one at the xray center (apparently the receptionist/technician had gone for a smoke). He comes back, does the xray. I wait another half hour & the dr gives me a prescription for a walking boot & crutches, along with pain meds. I asked him twice if it was fractured, he kept beating around the bush, not giving me an answer. He said if it doesn't get better go see your family dr. 3 days later I got the call from my dr, yes it was a fracture. The Dr at this clinic couldn't even admit that he didn't know. Don't waste your time, go to a real clinic.
Submitted by Ayser R Almufleh , 2 years ago
A good clean center, a very friendly staff. Our appointment was on Sunday so we didn't have a long waiting time .
You have to be lucky to find a street parking , try the parallel streets There is a 2 hours free parking
Indigo parking lot is on front of the center, and you can find a spot there
Submitted by S.E. McKenzie , in the last week
Before Covid-19 I found clinic very good though wait time was hours, the doctors were actually able to solve the problem without a lot of delays and mix ups.
After Covid-19 I got the run around when both Jean Coutu and myself tried to get a renewal for my prescription by a very condescending male receptionist who misunderstood what I was saying and for some reason he just assumed my previous appointment was made through the RVSQ website instead of just walking in last year before Covid-19. He told me to phone 811 to get website link to make appointment but he finally spelled out RVSQ for me in a very heavy accent so letter S sounded like X.
The 811 system returns calls under PRIVATE identifier so you need to make sure it isn't blocked. The phone appointment worked well, doctor from aWest Island Clinic was knowledgeable and kind.
Submitted by Aziza Amri , in the last week
WORST service ever. Very disrespectful, and absolutely no empathy. Was in front of my phone 10:30 for a 11:00 consultation, phoned them back at 11:25 to know when would the doctor call, made for wait for 15min to finally tell me I missed my spot cause they called me at 10:00, mentioning the doctors always calls 1 hour earlier, all that, very disrespectfully. The receptionist was ok, but the nurse had a serious lack of empathy and was very disrespectful saying all this. Will never return again.
Submitted by Julia Fong , 8 months ago
I have lived in NDG for 10 years now and this is my emergency clinic. Yes, the wait can be long, but as another person stated, this clinic has excellent opening hours and the doctors do see a large volume of patients. The nurses and doctors are very good. The reception staff can be a little cold at times but they are not unprofessional. I am happy we have this clinic in our neighbourhood.
Submitted by David Ledden , 3 months ago
I suffer from GAD and depression. This center "forgot" to fax over my prescription to the pharmacist for renewal and dose increase. They not only deny responsibility, they told me to go back to Info-Santé, schedule a new appointment with a doctor, so that I can get a revised renewal.
In the meantime I run out of medication tonight.
You would think the center would have a greater sensitivity and avoid provoking anxious states in those that can least afford it.
Submitted by Jenelle Blumer , 7 months ago
I invited a lady to my apartment today from the streets, because she was assaulted by a stranger and wanted an in-person visit to a clinic to collect bodily evidence and take a statement. The lady didn't want to go to ER for fear of 10+ hours of coronavirus exposure, and the police refused to send a cop car to take her to a police station, and so she called this clinic for help. Due to the COVID-19 pandemic there are not supposed to be any in-person visits at Queen Elizabeth Health Complex, and they only take appointments. This lady called the clinic and the receptionist was incredibly rude and cruel. The lady merely wanted to know what she could do that could warrant a visit with a clinician today, and if she had other options. The clinician told the lady "not to guilt her" with her assault story and refused to help or be courteous. I did not appreciate the way the receptionist treated her, and I understand that everyone is stressed at this time because of the pandemic, but this lady was a literal victim of a crime today and did not deserve to be cast away by a person whose literal job is to assist her.
Submitted by Scott Avery , in the last week
The walk-in clinic at Queen Elizabeth is absurd. They have two old ladies at reception who take turns being nasty to people. Someone should record a hidden video, because it really is unbelievable. And that is Quebec for you. No accountability at all.
Submitted by L N , a week ago
They are liers and scammers who cover up for each other! A disgusting place. If you go there, demand a written proof for everything they do, otherwise they'll gaslight you later. Beware!
Submitted by Goodary Tesha , 2 weeks ago
I have never seen such rude staffs in the administration. I speak to a staff and she was unable to provide me information for blood test. She tried to get rid of my call. I had to insist and she passed me on to her boss. The boss is even more rude. She gave you information that you didnt even ask for. She doesnt listen to the question, and disconnected the phone on my face. They have no human touch or notion of how to talk to people. These staffs like this in administration are portraying very bad image of the clinic whereas all the I have met there, are understanding, polite and answer you questions patiently. I felt insulted and slapped on face how the administration staff was rude, disconnected on my face without letting me speak! Please train them how to speak to humans!
Submitted by C Yanagawa , a week ago
Terrible service over the phone; the staff member was incredibly rude. Despite being busy, there is no excuse to treat someone (especially with health concerns) poorly simply because you feel you can or because you are having a bad day.
Submitted by Fiona Liew , a week ago
My personal experience was an impeccable one (given everything that’s going on right now especially).
Nurse Angela and her assistant Felipe was most caring, kind, patient and understanding with me.
They were thorough and detailed.
I may have lucked out with these two kind MPs.
When my appointment ended, I was lost and a kind Asian ethnicity staff who was leaving saw me and guided me. She was also friendly and warm.
Grateful for all the kind people working here.
Submitted by Miss A , in the last week
Incompetent, unprofessional, and rude nurses on the phone. I had a similar experience to one of the other patients who had made a review. The audacity to ask if I had receive the Covid vaccination and the REASON for it. That is a PERSONAL QUESTION. You DO NOT ask someone if they had received it or not. Beware of this place!!! They seem to only care if you have or have had Covid- nothing else. Unbelievable!
Submitted by Trevor C , a week ago
So fast and efficient.
Seems to be gate-kept, paranoid of covid and maybe a little more angled to women. Muhc's best kept secret.
But great staff all around.
Submitted by Trevor C , in the last week
So fast and efficient.
Seems to be gate-kept, paranoid of covid and maybe a little more angled to women.
A little strange that triage nurse told me i can have an appointment only talk about one specific symptom with the doctor though...
Submitted by Anoif Weil , a month ago
My personal experience was an impeccable one (given everything that’s going on right now especially).
Nurse Angela and her assistant Felipe was most caring, kind, patient and understanding with me.
They were thorough and detailed.
I may have lucked out with these two kind MPs.
When my appointment ended, I was lost and a kind Asian ethnicity staff who was leaving saw me and guided me. She was also friendly and warm.
Grateful for all the kind people working here.
Submitted by Conrad Rem , a week ago
Worse place ever; I had a severe injury, first radiology people where very nice (only good point) but after they gave me my radiology on a CD that computer nowadays can't read... I really needed to see my radio so I came back but they just didn't care they just left me with a CD no one can read.
Then I had to go to the emergency care; I came and the guy just yelled at me for no reason because I wanted to sit while waiting cause I was in pain but he did not care; Then even though I was crying because I was exhausted with all the pain and everything I had to wait 45 minutes in a small room for the doctor without anyone telling me what was going on; Ice and the cake, I ask for a certificate which they gave to me, and then the lady ask me for 20$ withtout telling me before...I'll never go back to that place for sure!
Submitted by Marian Gruman , 3 weeks ago
I went in today.....no appt.... for X-Rays ...and didn't have to wait long at all. The receptionist was sooo nice...she even complimented me on my bracelets. I recognized her as having been there for many years. I couldn't be happier with this clinic. The x-ray technician was also very reassuring and professional.
Submitted by G K , 4 weeks ago
Avoid at all costs. Terrible organization, corruption left and right. The phone message states that patients should not present themselves personally at the clinic due to pandemic, as they operate only through the telemedicine at the moment. However when my husband was forced to actually go there, since the appointment registration website did not work and we were trying to get an appointment for 3 days for a baby, there were people coming as usual for walk-in, without appointment. Receptionist service rude, threatens people to call security while do the opposite of what they advertise. When my husband told them, he will have to call police for an investigation a manager came in and an appointment was discussed. Shady organization.
However our family doctor is amazing. But the clinic is the worst in Canada.
Submitted by Evgeniya Tertyshnaya , in the last week
I would like to start by saying that I am a health care professional and I would not imagine treating anyone the way I have been treated at this place. I came to do an endovaginal ultrasound, which is in itself an uncomfortable procedure. I was greeted by the staff with a "Yes?" They looked like they hate their existence, the receptionist was literally talking to someone and saying that she is "sick of all this". They asked me to drink 1L of water before the procedure, which I did, but they were over 1h late and I tortured myself holding it in, worrying about peeing myself. I was finally called by the technician and accepted to have the resident assist him as I support learning. Worst mistake. She treated me like an object, commenting on the ultrasound, at some point shouting a diagnosis "It's clearly THIS, IT'S CLEARLY THAT". I was laying their uncomfortable, feeling like an experiment, holding my tears. When the ultrasound was done, I asked her to clarify what she was seeing and told her that I am a nurse. She looked surprised and immediately uncomfortable. Refused to give me more information as she said she is just a resident and kept looking at the technician for support. I am truly disappointed with how much she lacked professionalism and how this technician didn't intervene. I might be an interesting "case" for her, but health care employees need to remember that they are there to help people. I came out of there crying, with a possible diagnosis I had no information on and no resources for.
Submitted by Niomi Hill , a month ago
Wonderful, supportive women nurses and doctors who were very kind, helpful and sympathetic to women's issues, can't thank you enough.
Submitted by Bruna Donatti , in the last week
I’ve never seen such lack of empathy towards patients. One of the nurses was rude and also ironic, absolutely no need to treat people like this. Another one “recommended” me that I should personally strangulate the minister of Health (what…?).
I’m a health care professional and I’m really impressed how they do not care about one’s health and well-being. Why working in this sector if you lack respect for people, especially when they are most vulnerable?
Submitted by Armand Aalamian , a week ago
I have been a physician for 30 years and have seen at times unprofessional behavior at times. This place gets first prize. I went for a simple Xray a few days ago. I was confronted by the rudest receptionist who could not have appeared less interested. She ordered me to do sit in a corner and wait. After 1 hour of waiting politely asked for an update from the other receptionist who almost bit my head off. Then she stated there was no requisition for my test and started badmouthing my physician. I left and checked with my physician who showed me proof that he had send them the requisition which they lost. AVOID this place at all costs!
Submitted by Cakertwo , 3 weeks ago
Absolutely disgusting human being of a nurse that is receiving people today. Tall bald African American man., poorly bilingual and obnoxiously agressive in nature in his approach to people. Not only was he interrupting as I was asking questions it, he then proceeded to walk away. YOU ARE THE MEDICARE SYSTEM’S PROBLEM , people like you.
I call to complain about said individual and am given the same attitude by another answering the phone calls. You all deserve to be fired. You chose to HELP people then you dismiss them and sit on your high horse.
I WILL BE ESCALATING THIS TO YOUR BOARD OF DIRECTORS AND MY GOAL IS YOUR JOB TO BE TAKEN FRON YOU. The health of individuals is in your hands and your audacity is appalling. I pray you never know what it is like to worry about anything medical.
Submitted by Don Haggart , in the last week
30 years at the Roper clinic and QE family medicine. With multiple medical issues I was told 6 months ago my doctor was on a sabbatical and to try again in a month. After a month was told he was still away and to try again later.. Operator suggested I contact administrator. After leaving 2 messages I had no response. Now received a condescending letter saying the doctor was no longer practicing and I had to register for a new GP. The wait list has 800000 people on it. I'll probably die before getting a new GP.
and to try again later in the month.
Submitted by Marry Boild , a week ago
After 1&1/2 hours for waiting time even I had appointment, finally I saw doctor. He seems to know nothing. I understand many bad reviews about this hospital because all staff are very aggressive, they act more like the staff at a Dépanneur.
Submitted by Dee Vee , in the last week
2. NOT EVEN "5" Don't you think it's time that you stop saying "Apoligies this has been forwarded to the management" & actually DO SOMETHING to fix the problem, this isn't a local repair shop, we are talking about people's health here, maybe it is time somebody actually does something about this dire situation??? If management received half these comments & still hasn't done anything you need to simply CLOSE!!!
Submitted by Shane Vickerman , in the last week
It is hard to read the bad/sad reviews on here I feel like I am going to a different clinic when I see the comments. I have been going to the Emergency clinic on and off for years but in the past year more so, I have had one bad experience with one particular doctor that is it. From the great reception team to the nurses and I include the Radiology Dept. my experience has bee a very good one and I want to Thank all who work there.
Submitted by C M , in the last week
I was "seen" by a little bald doctor with black-rimmed glasses. I am giving this description because he did not give me his name, and everyone needs to beware of this villain.
First of all, he spoke to me in the most condescending dismissive tone I've ever heard. When I told him I've been suffering from long covid and listed my symptoms (I've been sick for over 2 months now), he told me it was "probably a cold." When I began to describe my symptoms again, he interrupted me and said, "I heard your story dear."
When I told him about my cartilage inflammation, he said, "Well your lungs sound clear," even though the inflammation was not in my lungs.
He simply prescribed me some migraine medication, without asking me if I had any allergies or was on other medication and started backing out of the door.
I told him I'm already taking migraine medication. He said, "Well let's give this one a kick at the can." And then he began backing out of the door again. I had to literally BEG him to stay and take me seriously.
He finally shrugged and said, "I guess we can schedule you for a blood test."
The scheduled blood test never happened. I guess he forgot? And my pharmacist called me the next day, worried, and told me not to take the medication he had prescribed because it would interact with the meds I was already on (which the doctor never bothered to ask me about) and cause stomach bleeding. Even she told me to see another doctor.
This "doctor" is shocking. How he is allowed to practice medicine blows my mind. He is short, bald, skinny, and has glasses. If you go to the walk-in clinic STAY AWAY FROM HIM. He is a conman and a criminal and deserves to be unemployed.
Submitted by Zhiyuan Ma , in the last week
HORRIBLE HORRIBLE experience. The WORST receptionists I have ever dealt with. How are these people employed? This place is a DISASTER that has probably caused more illness and despair than it's helped people. Makes our health and civil service system look sad and broken. If you need to see a doctor, go somewhere else unless you have no other choice. Did I mention the abusive receptionists that talk down to you at their best and straight up scream at you at their worst? My spouse had the exact same experience here despite actually having an appointment. The walk-in clinic is especially toxic. I have a lot of health care professionals in my family and this kind of behavior is unheard of.
Submitted by C Pilon , 2 months ago
There's no walk in clinic here anymore, despite what the website says. Don't waste your time going there. They turned me away on Saturday
Submitted by Hiro Chen , 10 months ago
I used to give a five star for this place, not anymore.
I went to the clinic for headaches with negative COVID test result + vaccination certificate.
They just simply turned me away since headache is a symptom of COVID, even though I am clearly COVID-free (fully vaccinated + negative PCR result).
This place is just using COVID as an excuse for its laziness and selfishness. It’s heart-breaking to see people use this pandemic as an excuse to cut down services. Next time I would just go to a private clinic then!
Submitted by Q Arruda , a week ago
The doctors I saw were fantastic - kind, friendly, professional, reassuring. The nurse (a tall woman with a blonde pixie cut and glasses) was an absolute nightmare. She was upset that I had come in as a walk-in patient after my family doctor cancelled my appointment last minute and told me "you're lucky we have seasoned doctors here; you'd better hope they remember their surgical rotations". The doctors should be made aware that their nursing staff is deliberately undermining patient confidence in the doctors.
Submitted by KaptainCanada KaptainCanada , a week ago
The Queen Elizabeth helps center this foreign formerly the Queen Elizabeth hospital in the west side of Montreal just a couple of streets are so east of the Cary boulevard Street West. It's nicely handled in services that are excellent. I have my cardiologist on the second floor and my primary care physician along with 16 others and specialists were on the third floor although I saw her last going through emergency where she works as well and for a specific appointment and with a nurse that I see first as now prescribed by the Quebec government as a requirement that the nurse sees you before the doctor is easy. A very decent place and the healthcare is good. I actually heard from a downtown Costco manager that I always say hi to and with around the watches and electronics area and he was looking for a doctor cuz he had a need and a referred him to the Queen Elizabeth health center and I heard back from him and I thank me very much cuz he was able to get a doctor. That's when the doctor was being stocked up I think they're full now. I've had x-rays done there I've had blood tests done there as well and I'm pretty satisfied with the setup. I signed up online with the government of Quebec to get a doctor and I went through
gamf gouv.qc.ca.. they say it's about a year waiting. I think it was maybe about 8 months for me and they chose this place for me based on my location and it's pretty close just the fast drive within about 10 minutes batting traffic on weather.
A bunch of medical services are available in this older building that they've referred here and there. Actually the elevators are looking quite very nice now. I'm pleased to be able to go to this place and receive health care.
.
Submitted by Daniel Lucia , in the last week
Extremely long and insane wait times. It is just baffling really. I get it it is the province we live in, every walk-in clinic has wait times but none of them as it like this extent. At a certain time of day the receptionists just had enough and just lost their manners. As for the whole building itself. It is good to see a whole wide range of health services under one roof everything from traditional to alternative medicine and everything in between. They should at least renovate and clean up the building a bit. I feel like I'm in one of those loony bins that you see in the movies.
Submitted by Shirley Knutson , in the last week
I went a couple of years ago, just before Covid. I did not wait at all, I was taken right in and saw a doctor within minutes. I had pneumonia. I was treated with respect and kindness. I recommend this clinic to everyone. I live in the townships but was visiting my son in hospital at the time.
Submitted by MICHAEL DEFREITAS , in the last week
These nurses and doctors are surrounded by death and sickness and people are actually talking about "customer service"? considering the complaints revolve around people being talked too in a manner that they don't like or scheduling difficulties, I can't imagine how most of you would react to the conditions of working in the type of pressure cooker that these over worked healthcare workers are in, daily. My nurse and doctor were both very nice, my wait time was pretty short for a doctor's visit, and I got the prescription I needed. Thank you free health care!
Grow up, snowflakes.
Submitted by Diana Corrales , in the last week
X-rays are first come first serve, the services are quick, make sure that you bring your doctor's referrals and your health card. Ultrasound is with appointment, and wear a mask! They don't provide it.
Submitted by Jasmin Allen , 2 weeks ago
I’ve always had a good experience here every time I’ve visited. Today I truly was impressed by the QE Urgent Care Clinic when I brought my daughter to the clinic. The Secretary was very kind and I appreciated her efforts a lot. The nurse and doctor were also quick for how busy the clinic was. Thank you to the team here!
Submitted by Jasmin A , 2 months ago
I’ve always had a good experience here every time I’ve visited. Today I truly was impressed by the QE Urgent Care Clinic when I brought my daughter to the clinic. The Secretary was very kind and I appreciated her efforts a lot. The nurse and doctor were also quick for how busy the clinic was. Thank you to the team here!
Submitted by Doug Butt , in the last week
The radiology Appointment system is impossible to navigate. They are incredibly disorganized. I faxed, emailed and brought my requisition to my first appointment when Required to have a follow up they claimed they did not have it.
The waiting room is filled with people that are coming in person to ask questions because they cannot get any information on the phone. The staff here is focused on drama and rudeness that come before providing the medical services to help people feel better. They take their frustrations out on the undeserving patients.
The receptionist goes on lunch with no replacement from 12-1pm while everyone waits with no instructions. The remaining staff has a fit if you ask them anything while she’s gone. Avoid this time slot for ultrasound appoints or x rays and this entire clinic if you can!
Submitted by Chris Guindon , 5 months ago
The staff is arrogant, different departments give different, conflicting information. They asked that I show up early to my appointment to then make me wait over 2 hours.
I’m sure they face challenges and deal with unpleasant patients regularly, but there is an overall feeling of despair and lack of care in this hospital. It is also dirty and many of the rooms and spaces are very obsolete and not taken care of.
Submitted by Santino Sevigny , 4 weeks ago
This time I went I got nice staff, the nurse saw me quickly, the doctor saw me quickly, think I got lucky on the timing. The receptionist was less than happy about the lack of an appointment but their website was confusing saying they are taking walk-ins and another page saying they aren't. I had tried calling for an appointment anyways but the directory didn't even have a "to make an appointment.. dial x number" option, just numbers to redial. The first option for any hospital should be to make an appointment, right? Anyways. When I got there I brought a mask and there were signs at the entrance saying to supply my own mask, I thought that was weird, it's a hospital they should enforce clean masks by making people put on a fresh one they supply. Upon entering I saw they do supply masks, despite the signs to supply your own. Beyond that, the experience was OK and fast, with friendly staff, albeit somewhat useless because I apparently needed a blood test and somehow this hospital doesn't do blood tests so they sent me to urgent care in another hospital, where the triage nurse did the same tests but not the xrays, in fact didn't even care about xrays. Seems redundant.
Submitted by Farid Kassam , 2 weeks ago
I had an appointment for a bone density scan. The admin staff were not very friendly and didn't even greet me. The first technician was fine and professional. However, the second technician, Ahmed, was very disrespectful when I had finished. I was tying my boot laces, and he was rushing me out. He even started to tell me how to carry them & put them on, as the dilapidated changing rooms were next door. I do understand the medical staff being busy & overworked, but that is no excuse for disrespect and rudeness.
To note that my request was for the Royal Victoria Hospital, but I was outsourced here.
Submitted by Smiles AndFrownz , 2 weeks ago
The receptionist doesn't even answer the phone. And when she does she puts you on hold instantly without letting you speak a word. I was on hold for a total of 50 minutes on 4 different calls, and still didn't manage to take an appointment. I called the URGENT line, 50 minutes on hold on an emergency line. Revolting that you would choose to work at a hospital and do your job so reluctantly.
Submitted by Stephanie , 6 months ago
Never want to step foot here again. Staff called me to make an appointment and we’re incredibly rude, couldn’t even tell me if I would be under anesthesia and made it seem like it was asking too much to answer that question. Super rude, super slow. When I went in person a few years ago the staff made weird comments when my shirt was off… and doctors kept coming in and looking at me. Gross. Bad. Avoid.
Submitted by Tamsin Sweeney Catterall , 2 months ago
absolutely awful experience so far. every time I ring the receptionist to ask if my blood results which were sent over a week ago now to the urgent care clinic, they keep saying no, and in stead of offering to follow up as there could be a mistake, she says I have to ring the place i got my bloods done, then when I ring the lakeshore hospital where i got my bloods done they say its the responsbility of the urgent clinic to ring them to ask where my bloods are. lad i ring back the urgent care clinic and they put me on hold and then when i ask again she slammed the phone in my face as I was asking for help. now i dont know what to do. I could have something seriosly wrong with me and the receptionist does not care , because of her i could have to wait longer and maybe i neeed urgent help
Submitted by K D , in the last week
0 stars if I could, I should have trusted the reviews instead of actually wasting my time. It was my first time going to the urgent care clinic because after calling 811, that was the only available clinic for both my 11 month old and I. We've both been sick for over 2 weeks. First of all, the clinic has to be one of the oldest and dirtiest clinic I have ever stepped foot in. You have 0 privacy because they do not close any doors, whether it's the nurse or doctor. If you read the other reviews and read about a DR. who is rude and has had a case of fraud, well let me tell you that he is still practicing in the clinic and was very much rude and borderline scary. He came in and I knew who he was right away cause I had read the different horror stories about him on google and rated MD. He asked me to sit on the table and hold my son a certain way but apparently I was doing it wrong and he just grabbed my arm. I told him I wanted to see another doctor and that I was uncomfortable and he replies "why? Is it cause of my skin colour?" This was beyond me, I literally told him it has nothing to do with your colour (we are literally the same skin tone) but because of his reputation and that me giving him the benefit of the doubt was the worse thing I could've done for me or my son.
I was seen by another doctor, but was prescribed an allergy spray and antibiotics for an "ear infection", bad cough and soar throat... which I didn't have (ear infection) and he prescribed my 11 month old pumps and a chamber, in which he didn't even need it.
I'd rather stay sick then be seen by "health care professionals" at this place. Never again!
Submitted by Beata Li , in the last week
So terrible service omg...there is a doctor we've met 3 times. Every time she spoke only technical terms and refused to substitute them. Whenever I could not understand her, she asked me to find an translator and refused to continue the conversation on the grounds that I couldn't communicate. How can??? How can a doctor do like that?? I move to Montreal from Vancouver, my friend who works in emergency couldn't believe it when she heard about it...She told me that, at least, doctors have an obligation to let patients understand what they're saying through body language or replacement words. Anyway, so rediculous experience...
Submitted by Rola Abdul Ghani , in the last week
This is the worst clinic we have been to. I took my father who is 70 years old to do a medical check up (minor emergency) since he has high blood pressure and we do not have a family doctor. The nurses were EXTREMELY rude to him, rolling his eyes when my dad said he wants to show his medication to the doctor, telling him wait times are 12h so he can’t ask when his turn will be (even though we had an appointment), and refusing to tell him how many people were ahead of us. The doctor was extremely rude as well so we left without seeing the doctor.
Submitted by Pina Sicondolfo , 2 months ago
The emergency clinic is one of the worst I’ve ever been too. I made an appointment on Bonjour sante and there is no regards for appointment since a walk in was seen before me. The triage was ok but the wait to see the doctor was terrible and his exam lasted 1 min. I will never set foot in this emergency clinic ever again.
On a positive note the family medicine clinic is great.
Submitted by Ron Gita , 5 months ago
This clinic reminds me of third world countries clinics! Zero confidentiality for patients and very bad reception service, I came to the emergency and I didn’t prepare to go there as my visit was very urgent! The old lady from triage refused to give me a mask and asked me to leave the clinic and look for a mask, I didn’t want to have any arguments and I left even though It was difficult for me as I had a surgery two days before this visit and still have pain an still under the anesthesia affect! I had to walk 800m to pharmacy to buy a mask and come back to this angry lady who refused to give a mask even for cost! And also refused to close the door when she got me in, everyone in the waiting room was listening to me explaining my health issues to her which I don’t prefer to share with others! I nicely asked her to close the door she said air circulation is important for her, no arguments again, The physician who saw me after was nice and professional though!
Submitted by Afsaneh Fathi , a week ago
I visited this clinic on 2023-05-26 and had an unfortunate encounter with one of the nurses, whose behavior was highly unprofessional and left me feeling extremely disrespected and mistreated.
During my appointment, I found the nurse to be impolite and aggressive in his demeanor. His hostility towards me was evident from the moment he learned that I had COVID-19. Instead of showing empathy or understanding, he appeared to be visibly angry and mumbled derogatory remarks about me and my illness. This kind of behavior is not only unbecoming of a healthcare professional but also highly inappropriate and disrespectful towards patients.
Furthermore, the nurse's rough handling during the vital sign assessment was concerning. He exhibited a lack of care and gentleness while taking my blood pressure, oxygen levels, and temperature. I felt discomfort and unease as he forcefully handled the medical equipment. Moreover, he knocked several items on the table, which only added to my already distressing experience. When I asked him about his behavior, he responded rudely, stating, "I have no problem with you, just leave!"
As a patient seeking medical care and support, I believe that it is my right to be treated with dignity, respect, and compassion. The behavior displayed by the nurse not only violated these basic principles but also failed to meet the standards of professionalism and patient care that I expected from this clinic. This incident has left me deeply dissatisfied and has shaken my trust in your healthcare facility.
I kindly request that you thoroughly investigate this matter and take appropriate action to address the nurse's behavior. It is essential that you address this issue promptly and ensure that such incidents do not recur in the future. I strongly believe that all patients, regardless of their health condition, deserve to be treated with kindness, patience, and understanding.
Additionally, I would appreciate a written response from your clinic addressing the steps that will be taken to address this issue and prevent similar incidents from happening again. I trust that you will handle this matter with the utmost seriousness it deserves and provide me with reassurance that my concerns have been addressed.
Submitted by Nader Zarif , a week ago
After paying 200$ (cash only), and waiting for 2+ hours (eventhough we took and appointment), the doctor saw us for 5 minutes, refused to do tests and diagnosis because my wife didn’t have a Medicare card, and told us to go the emergency to do the tests there. Waste of time and money, and good luck on having someone answering the phone, because when the emergency called, no one responded.
Submitted by Meagan Murphy , in the last week
0 stars, Unprofessional, unreliable, I am filing a complaint... extremely rude, waited three hours for my SCHEDULED appointment, for the admin agent who was beyond Inappropriate, said she didn't have my information I sent her immediately!!! Unacceptable!!! This is a clinic with vulnerable situations!!! Please caution before booking !!!!!'nnnn
Submitted by Negar Esfahani , a week ago
Horrible horrible experience! I took my mom to this clinic and their hostile and unprofessional behaviour left us feel horrible, shaken and maltreated. The nurse was super rude, asked me to speak faster because *patients were waiting outside!*. The doctor was unprofessional and agitated and after wasting our time said she cant do anything for us.
I understand that the medical system in Canada is broken and health care professionals are overworked, but you are getting paid for what you do and you have absolutely no right to behave like that. If you hate your jobs, just leave and open up space for for por people who can be nice and professional!
Submitted by Cooled Down , 5 years ago
So far I am unable to see these people since more then a month and you cannot ever get somebody on the phone when you call... If they call you... good luck with that... Terrible place that makes it clear they aint there to assist the people.
Submitted by Ryan Buffitt , a week ago
I agree with the majority of negative reviews here. Its true about the majority of employees at the front desk. I recently went there to pick up a scan reference from my Dr. there were 2 employees at the front desk ( one doing nothing ) . I stood there waiting close to 15 minutes before either spoke to me. , I also witnessed their mode of replying to patients calling in.
One was answering the phone and as they always do, routinely put everyone on hold, and she was clearly doing nothing, after lying that it was busy there. I'm sure they are all paid a very good salary , and should be required to provide a much better and much more professional service. This it totally unacceptable.
Submitted by Kathleen Le Nguyen , in the last week
I just wanted to say thank you to the team, I couldn’t get an appointment yesterday but was offered one today and was seen quickly at the time of my appointment by Dre. Duchesneau who is efficient and professional. The triage nurse was so sweet (forgot her name unfortunately). The secretary staff was also kind. I think it’s important to highlight good wins in our saturated health care system.
Submitted by John D'Oceano , in the last week
My girlfriend had an appointment, as I waited in line with her we saw the front desk staff have an attitude and rude comments with every single patient.
After getting past the front desk we wait for an hour after our appointment before finally being called into triage where the nurse was hugging the door. After hesitating noticing the nurse's weird stance, I let my girlfriend walk in with my hand placed on her back and the nurse immediately shuts the door on me and partially on my girlfriend as she aggressively tells me only the patient is allowed inside. A whole premeditated hostile act that served no purpose.
I didn't want to cause a commotion despite the frustration so I patiently waited in the waiting room. As my girlfriend was transferred to a room to wait for the doctor I was again instructed not to enter the room with her despite her wishes I be with her as she was really not feeling well. I told her to text me and I went back to the waiting room only to wait a few minutes and still see no text. Thinking something is wrong, my girlfriend tells me she has no reception and feels terribly ill and thinks she is going to hurl as there is no air in the tiny room she was assigned to. She is unable to open the old closed door as it appears to be jammed.
I hesitate as to whether I should leave the waiting room and enter the open hallway where patients are designated to their rooms as I was so aggressively told to not enter the area previously.
Throughout this commotion, a different nurse finally notices our discussion and I am relieved as I assume he will open the door. Instead, shockingly, this nurse comes face to face with me and tells me I need to sit down. I attempt to explain the situation and he tells me if I do not sit down in the next few seconds he will call security. Again I try to explain the situation calmly but his frustration at life was not having it and he pushes past me physically, to walk into the waiting room only to see security was already there at the vending machine watching the whole situation unfold. As the nurse asks security to escort me out of the building he looks at the nurse shocked, like everyone else in the waiting room, and gives a small shrug of the shoulders.
As the nurse realizes he is making a fool of himself, he tells the front desk to call the police. Maybe the front desk had seen this behavior before as they seemed to all to casually ignore his request, seeming unbothered. At this point my poor girlfriend was jerking the door trying to get out, not knowing what was going on as she could only hear the nurse's yells of aggression.
Disgusting situation, disgusting behavior. The staff here wants to speak and treat everyone who walks in like children, never realizing that they are the children themselves. The nurse who was verbally aggressive and physical, a tall african-american man, was especially unique.
Submitted by John D'Oceano , in the last week
My girlfriend had an appointment, as I waited in line with her we saw the front desk staff have an attitude and rude comments with every single patient.
After getting past the front desk we wait for an hour after our appointment before finally being called into triage where the nurse was hugging the door. After hesitating noticing the nurse's weird stance, I let my girlfriend walk in with my hand placed on her back and the nurse immediately shuts the door on me and partially on my girlfriend as she aggressively tells me only the patient is allowed inside. A whole premeditated hostile act that served no purpose.
I didn't want to cause a commotion despite the frustration so I patiently waited in the waiting room. As my girlfriend was transferred to a room to wait for the doctor I was again instructed not to enter the room with her despite her wishes I be with her as she was really not feeling well. I told her to text me and I went back to the waiting room only to wait a few minutes and still see no text. Thinking something is wrong, my girlfriend tells me she has no reception and feels terribly ill and thinks she is going to hurl as there is no air in the tiny room she was assigned to. She is unable to open the old closed door as it appears to be jammed.
I hesitate as to whether I should leave the waiting room and enter the open hallway where patients are designated to their rooms as I was so aggressively told to not enter the area previously.
Throughout this commotion, a different nurse finally notices our discussion and I am relieved as I assume he will open the door. Instead, shockingly, this nurse comes face to face with me and tells me I need to sit down. I attempt to explain the situation and he tells me if I do not sit down in the next few seconds he will call security. Again I try to explain the situation calmly but his frustration at life was not having it and he pushes past me physically, to walk into the waiting room only to see security was already there at the vending machine watching the whole situation unfold. As the nurse asks security to escort me out of the building he looks at the nurse shocked, like everyone else in the waiting room, and gives a small shrug of the shoulders.
As the nurse realizes he is making a fool of himself, he tells the front desk to call the police. Maybe the front desk had seen this behavior before as they seemed to all to casually ignore his request, seeming unbothered. At this point my poor girlfriend was jerking the door trying to get out, not knowing what was going on as she could only hear the nurse's yells of aggression.
Disgusting situation, disgusting behavior. The staff here wants to speak and treat everyone who walks in like children, never realizing that they are the children themselves. The nurse who was verbally aggressive and physical, a tall african-american man, was especially unique.
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